Refund policy

Vin Sōl Wines — Return & Refund Policy

Compliance with Australian Consumer Law
At Vin Sōl Wines, we comply with all obligations under the Australian Consumer Law (ACL). Our wines are bottled to the highest quality standards by a trusted third-party bottler, and we are confident that each bottle tastes as it was intended at the time of sale. The following outlines our return and refund approach in line with your rights.

1. Damaged or Faulty Products

If your order arrives damaged, incorrect, or faulty, please notify us within 7 days of receiving your order.
We will provide a refund or replacement at our expense, including reasonable return shipping if required.
Please provide your order number and photographs of the issue when contacting us.

2. Change of Mind

Requests based on “change of mind” (including if you simply don’t like the wine) will be handled on a case-by-case basis.
If multiple bottles have been purchased and all screwcaps/capsules remain undamaged, we will discuss the best resolution with you.
Customers must contact Vin Sōl Wines within 14 days of delivery to request a "change of mind" return.
For such returns, the customer covers return shipping at the current flat rate (currently $12).
Resolutions may include a refund or store credit, at the customer’s choice.

3. Refunds & Replacements

Refunds will be processed to your original payment method within 7–14 days after we receive and assess the returned goods.
If replacement stock is unavailable, you may choose either a refund or store credit.

4. What We Cannot Accept

Opened or partially consumed bottles (unless there is a clear defect).
Bottles with damaged screwcaps or capsules caused after delivery.
Claims submitted outside the timeframes (7 days for damages, 14 days for change of mind).

5. How to Contact Us

For all return and refund enquiries, please contact us at:
📧 info@vinsolwines.com.au
📞 +61 402 050 820